Terms of Sale

Housing Disrepair, Damp and Mould Claim Pack (England). Last updated: 30 October 2026.

These terms apply when you buy the pack from this website. Please read them before you pay.

1. Who we are

This website is operated by Noverquis Ltd, a company registered in England and Wales, company number 17521667. Address: 37 Longfellow Way, London SE1 5TB. Contact: support@housingdisrepairchecks.co.uk.

VAT. Noverquis Ltd is not registered for VAT. No VAT is charged on the price.

We are not a law firm. We are not a solicitor, barrister or legal adviser, and we are not regulated by the Solicitors Regulation Authority, the Bar Standards Board or any other legal regulator. We do not give legal advice and we do not act for you.

2. What we sell

The Housing Disrepair, Damp and Mould Claim Pack (England) is digital content: a set of downloadable documents (letters, schedules, logs, a calculation sheet and guidance) for tenants of homes in England. The documents are listed on the product page. They are self-help information. They are not legal advice, they are not official government or court forms, and they do not guarantee that your landlord will carry out repairs or that you will receive compensation. The law is stated as at the date shown on each document (30 October 2026) and may change. You should check court rules, fees and deadlines that apply to your case.

The pack is for homes in England only. It is not designed for Wales, Scotland or Northern Ireland. If you buy it for a home elsewhere, it may not apply to you.

3. Price and payment

The price is GBP 19.00 as shown at checkout. It is a single payment. No VAT is added. Payment is taken by Stripe, our payment provider. We do not see or store your full card details.

4. How the contract is made and delivery

Your order is accepted when payment succeeds. We supply the pack straight away: you are taken to a private download page and we email a download link to the address you gave at checkout. If you do not have access within one hour, email us at support@housingdisrepairchecks.co.uk with your payment receipt and we will send the files.

5. Your right to cancel and how you lose it

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days to cancel a contract made online (regulation 29). For digital content that is not supplied on a physical medium, you lose that right once supply begins, but only if before supply begins you have given your express consent to supply starting during the 14-day cancellation period and acknowledged that you will lose your right to cancel (regulation 37).

At checkout we ask you to tick a box giving that consent and acknowledgement. We confirm it in your order confirmation email (regulation 16(3)). If you tick the box and the download is made available to you, you cannot cancel.

If we were to supply without your consent and acknowledgement, or without sending the confirmation, you would keep the right to cancel within 14 days, and you would not have to pay for any content already supplied (regulation 37).

6. If something is wrong with the pack

Your legal rights under the Consumer Rights Act 2015 are not affected by these terms. Digital content must be of satisfactory quality, fit for a particular purpose you made known to us, and as described. If a file is corrupt or missing, or the content is materially different from the description, you are entitled to have it repaired or replaced and, if that is not possible or not done within a reasonable time without significant inconvenience, to a price reduction, which may be a full refund. Email support@housingdisrepairchecks.co.uk and tell us what is wrong.

7. Refunds beyond your legal rights

We do not offer a refund simply because the outcome of your dispute is not what you hoped. The pack is not a promise of any result. Nothing in this clause limits your legal rights.

8. Using the pack

We license the pack to you for your personal use in your own housing matter. You may print, copy and adapt the templates for that purpose. You may not resell, share publicly or republish the pack.

9. Our responsibility to you

We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or of our failing to use reasonable care and skill. We are not responsible for the outcome of your dispute with your landlord, for decisions you make based on the pack, or for losses that were not foreseeable. Nothing in these terms limits or excludes liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or for your statutory consumer rights.

10. Complaints

Email support@housingdisrepairchecks.co.uk. We aim to reply within 5 working days. If we cannot resolve a complaint, you can seek advice from Citizens Advice or use the courts.

11. Law and courts

These terms and any dispute about them are governed by the law of England and Wales. If you live in England or Wales, you can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can bring proceedings in the courts of Scotland or Northern Ireland respectively, and the mandatory consumer protection laws of that country continue to apply to you.

12. Personal data

How we use your personal data is explained in our privacy notice.

13. Changes

We may update these terms for future orders. The terms in force when you place your order apply to it.