Privacy Notice
Housing Disrepair, Damp and Mould Claim Pack (England). Last updated: 30 October 2026.
This notice explains how we use your personal data when you buy the pack. It applies UK data protection law (the UK GDPR and the Data Protection Act 2018).
1. Who we are
The controller of your personal data is Noverquis Ltd, company number 17521667, 37 Longfellow Way, London SE1 5TB. Contact for privacy questions: support@housingdisrepairchecks.co.uk.
2. What we collect, why, and for how long
| What | Why | Lawful basis (UK GDPR Art 6(1)) | How long we keep it |
|---|---|---|---|
| Name, email address, billing country or address, payment status, order details (collected at checkout by Stripe and passed to us) | To take payment, deliver the pack, send your order confirmation and deal with problems with your order | (b) performance of a contract with you | 6 years from the end of the accounting period of the sale |
| The same purchase records | To keep the accounts and tax records the law requires | (c) legal obligation | 6 years from the end of the accounting period of the sale |
| Emails you send us and our replies | To answer your question or complaint | (b) contract, or (f) our legitimate interest in responding to enquiries | 2 years from the last contact |
| Basic technical data (such as IP address and browser type) in our hosting and security logs | To keep the site secure and working | (f) our legitimate interest in security | 90 days |
We do not ask for details of your housing dispute, your health or your landlord, and you should not send them to us. The pack is self-help and we do not review individual cases. If you send such details anyway, we use them only to reply and we delete them within 90 days.
Your card details are entered directly with Stripe. We never see or store your full card number.
3. Who we share it with
- Stripe, our payment provider. Stripe acts for us as a processor when taking payment, and is also an independent controller for some purposes, such as fraud prevention and its own legal duties. See Stripe's privacy policy.
- Our website hosting and email providers, who process data on our instructions to run the site and send your order email.
- Our accountants and HM Revenue & Customs, where the law requires.
We do not sell your personal data, and we do not use it for advertising.
4. Transfers outside the UK
Some providers, including Stripe, may process data outside the UK, for example in the United States. Where they do, they must use a lawful transfer mechanism such as UK adequacy regulations, or the UK International Data Transfer Agreement or Addendum. Contact us for details.
5. Your rights
You have the right to ask us for access to your personal data, and to ask us to correct it, erase it, restrict its use, or give it to you or another organisation in a portable form. You can object to processing based on our legitimate interests. Some rights do not apply in every case. For example, we must keep purchase records for the legal period even if you ask us to delete them.
To use any right, email support@housingdisrepairchecks.co.uk. We will respond within one month.
6. Complaints
Please contact us first so we can try to put things right. Email support@housingdisrepairchecks.co.uk with the word "complaint" and your order number. We will acknowledge a data protection complaint within 30 days and deal with it without undue delay, and we will tell you the outcome. You also have the right to complain to the UK data protection regulator, the Information Commission (the successor to the Information Commissioner's Office from 30 September 2026): https://ico.org.uk
7. Do you have to give us your data?
To buy the pack you must give the details Stripe asks for at checkout, because we need them to take payment and deliver the pack. If you do not, we cannot complete the sale.
8. Automated decisions
We do not make decisions about you using solely automated processing. Stripe may run automated fraud checks on payments. See Stripe's privacy policy.
9. Cookies
We use only cookies that are strictly necessary to run the site and take payment. We do not use advertising or analytics cookies. If we ever add cookies that are not strictly necessary, we will ask for your consent before setting them and update this notice.